artbyhazal Return Policy

Effective Date: July 29, 2024

1. Return Eligibility

Returns are accepted within 30 days of the delivery date.
The artwork must be in its original condition, without any damage or alterations.
The original packaging and any certificates of authenticity must be included with the return.

2. Initiating a Return

To initiate a return, please contact us at artbyhazal@gmail.com with your order number and reason for the return.
Once your return request is approved, we will provide you with a return shipping address and instructions.

3. Return Shipping

The customer is responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Refund Process

Upon receiving and inspecting the returned artwork, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Non-Returnable Items

6. Damaged Artwork

If your artwork arrives damaged, please contact us within 7 days of delivery.
Provide photographs of the damaged artwork and packaging.
We will work with you to resolve the issue, which may include a replacement or refund.

7. Contact Information

For any questions or concerns about our return policy, please contact us at artbyhazal@gmail.com.

Note: This return policy may be updated periodically. Please review it regularly for any changes.

Thank you for your understanding and cooperation.