MyID Group Management Tool
Internal Cisco Tool, 2023
Project Overview
The Problem
This is an ongoing, iterative redesign of Cisco’s group management tools, merging legacy systems into a unified platform.
Cisco’s current tools are outdated, fragmented, and lack consistency, resulting in poor user experience, inefficiencies, and security gaps. The existing legacy systems have frequent downtimes and are not optimized for modern IT infrastructure.
My Role
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Design Lead & UX Researcher in Phase 1 (2 more UX designers, 1 Business Analyst, 1 Content Strategist)
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UX Designer in Phase 2
Project Duration
April 2022 - Present
Responsibilities
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UX Research
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Empathy Map
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Information Architecture
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Paper and Digital Wireframing
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Low and High fidelity prototyping
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Conducting usability studies
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Accounting for Cisco standards and accessibility
Key Metrics (so far)
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60% Reduction in time spent on group management tasks.
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70% Migration of users from legacy systems.
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50% Decreased in user-reported issues related to group memberships.
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99% Uptime
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100% Increased in overall user satisfaction and efficiency.
After conducting Moderated Studies and Surveys with 15 across 3 main tasks, our System Usability Score (SUS) reached 89.7, placing it in the "A+" range, indicating an exceptional level of user satisfaction (based on the Acceptability Score – Grading on a Curve, Adapted from Bangor et al. 2009)
Current Results
The new solution focuses on enhancing reliability, usability, and support for modern IT infrastructures.
Key features include:
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Modern UI/UX to streamline navigation and reduce errors.
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Enhanced Security Management for compliance.
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Seamless API Integrations for cross-platform compatibility.
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Simplified Navigation: Redesigned the layout to help users easily find and manage group settings, reducing confusion and navigation time.
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Improved Filtering: Streamlined filtering options, allowing users to quickly sort and search for specific groups with greater accuracy.
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Quick Access Shortcuts: Added easy-access shortcuts for commonly used features, enabling faster workflows and minimizing repetitive tasks.
The iterative design process ensures continuous refinement through user feedback, testing, and implementation of new features to address evolving needs.