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Go2 URL Shortening Tool

Internal Cisco Tool, 2023-2024

Project Overview

Due to confidentiality, I can't share project visuals at the moment. I'm happy to provide a description of my work instead.

The Problem

The current product suffers from several UX-related issues stemming from an outdated user interface (UI) and dysfunctional links.

The redundant links within the interface no longer serve their intended purpose, leading to user frustration and inefficiencies.

Additionally, the absence of a robust API restricts the product's ability to integrate with other systems seamlessly. Moreover, the tool operates behind a firewall, limiting accessibility and hindering user interaction. 

The Product

A url shortening tool that is used by all kinds of professions in Cisco.

My Role

Design Lead (Cisco)

Project Duration

October 2023 - January 2024


The Goals

  1. Modernize UI

  2. Resolve Link Issues

  3. Implement API

  4. Address Firewall Constraints

  5. Enhance URL Navigation

  • User Interviews

  • Competitor Analysis

  • User Journey Map

  • Card Sorting

  • Sitemapping

  • Paper and Digital Wireframing

  • Low and High fidelity prototyping

  • Accessibility

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