Infrastructure Monitoring Dashboard
Internal Cisco Tool, 2023
Project Overview
Due to confidentiality, I can't share detailed visuals at the moment. I'm happy to provide a description of my work instead.
The Problem
My Role
Network administrators struggle to monitor critical infrastructure alerts efficiently, resulting in delays and increased downtime.
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Some significant pain points:
- Confusing navigation (Jakob’s Law)
- Confusing table actions and reactions (Jakob’s Law)
- Clickable items and action buttons (Fitt’s Law)
- Unnecessary click counts, > 3 (Hick’s Law)
- High downtown
UX Designer, Design Lead (Cisco)
Project Duration
September 2023 - November 2023
Responsibilities
Key Metrics
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Reduced downtime by 50%
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Increased navigation speed by 30%.
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Increased task completion rate for managing alerts from to 95%.
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Decreased misclicks and action errors by 40%.
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Ensured click count for critical actions is ≤ 2.
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Competitor Analysis
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User Journey Map
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Sitemapping
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Paper and Digital Wireframing
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Low and High fidelity prototyping
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Accessibility
Final Solution
By optimizing for clarity, speed, and ease of use, the Infra Alert Dashboard reduces alert fatigue, cuts down response time, and ultimately ensures higher uptime for critical infrastructure.